As a company committed to quality, in 1999 we became the first Spanish translation company to achieve ISO 9002:94 quality certification, which has since been replaced by ISO 9001:2015.
At Word Works, our commitment lies in delivering Language Project Management Services, encompassing translation, proofreading, post-editing,
sworn translation, transcription, layout, and interpreting. Our primary goal is to provide exceptional services and maintain our position as
a leader in our industry.
Quality Management is a cornerstone of our strategic approach. To demonstrate this commitment, we actively develop, communicate, and review our
Quality Policy, which is reflected in the areas mentioned below.
Our Quality Policy is accessible to all interested parties and undergoes regular review to enhance and align with industry quality standards,
including those specific to the bio-health sector.
Eva Revilla Yates
General Manager
1 April 2024
We establish and regularly assess enhancement goals in a systematic, objective, and rigorous manner to ensure the
ongoing improvement of our services' quality.
We implement actions for continual quality improvement by analyzing data from our management system (such as
process indicators, customer satisfaction, and audit results, among others) and defining preventive and corrective
measures.
We stay informed about and adhere to relevant legal and stakeholder requirements related to our activities,
including those pertinent to the bio-health sector.
We motivate and train our professionals to ensure the highest quality and efficiency in service delivery.
We inspire and train both our in-house and outsourced professionals to maintain high-quality service delivery.
We equip our entire team with the necessary technical resources to support motivation and ensure high-quality service delivery.
We offer clear added value to our services based on our clients’ requirements, personalized treatment, and efficient
processes to ensure client satisfaction.
Tailoring services to meet individual client needs is our standard practice, ensuring professional and quality responses.
We continually research the latest technologies relevant to our industry to provide competitive, professional,
and comprehensive services to our clients efficiently.
Customizing technology solutions for each client's unique needs ensures top-notch service delivery in every case.
We have strengthened this commitment, firstly obtaining the specific certification for translation services: ISO 17100:2015, and secondly, in 2020 obtaining the certification for our machine translation: ISO 18587:2017. Once again, we were the first Spanish translation company to hold this new certification.
The ISO 17100 Certification is an International standard that establishes the requirements for translation services.
It is focused on proficiency of personnel, project management and quality of service.
To obtain the certification, an
organisation must demonstrate its capacity for offering high quality translation services that meet customer requirements and
professional standards. The ISO 17100 standard is recognised globally and provides customers a quality guarantee in
translation services.
The ISO 17100 Certification guarantees that translation services comply with quality standards.
Descarga
The ISO 9001 Quality Certification is an International standard that establishes the criteria for an effective
quality management system.
It is focused on continuous improvement, customer satisfaction and operating efficiency.
To obtain the certification, an organisation must demonstrate its ability to comply with customer requirements, legal and
regulatory requirements, and constantly improve its processes and products.
The ISO 9001 standard is recognised
globally and provides companies a solid foundation for demonstrating their commitment to quality and excellence in management.
Descarga
The ISO 18587 Certification establishes standards for machine translation and post-editing (MTPE). It is focused on guaranteeing
the quality and consistency of the translation process through the use of machine translation technologies and subsequent human proofreading.
This standard provides guidelines for the effective implementation of post-editing and ensures that results comply with quality and accuracy
requirements.
The ISO 18587 Certification is internationally renowned and helps organisations to improve the efficiency and quality
of their machine translation and post-editing processes.
Descarga
The ISO 13485 certificate is an international standard that sets requirements for quality management systems in the medical device industry. Its
main goal is to ensure the quality, safety, and effectiveness of products throughout their lifecycle, facilitating regulatory compliance and customer
satisfaction.
Certification enhances product quality, manages risks, promotes continuous improvement, and increases customer confidence. Achieving
certification involves developing and implementing a quality management system, followed by internal and external audits by a certification agency.
Descarga